FAQS

HOW CAN I CONTACT YOU?

Please use our contact form to send us a message or email us at info@gunsnposies.co.uk

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HOW MUCH DOES SHIPPING COST?

Standard 2nd Class Delivery - £3.50
Delivery time approximately 2-3 working days. Please note that on occasions, items will take longer than 3 working days to arrive which is beyond our control. Please allow up to 10 working days for your parcel to arrive.

Standard 1st Class Delivery - £4.50

Delivery time is 1-2 working days. Please note that on occasions, items will take longer than 2 working days to arrive which is beyond our control. Please allow up to 7 working days for your parcel to arrive.

First Class Recorded Delivery - £5.50
TA signature will be required on delivery. Please note Recorded Delivery isn’t any faster than normal First Class delivery. You are paying for a signature to be obtained on delivery. Delivery guidelines are as Standard First Class delivery above.

Next Day, Special Delivery (Monday-Friday, excluding Bank Holidays)
This service costs £7.50 and is recommended for customers who want an item by a specific date. Cut-off dispatch time for Special Delivery items is 1.00pm (Mon-Fri). Orders received after 1pm will be sent the next working day. Therefore if you order an item after 1pm on a Thursday with Special Delivery postage, then your order will be dispatched on Friday, to be delivered by Royal Mail on Monday.

Please contact us first if you require another delivery service or any special requests.

Orders will be shipped asap, however we do advise parcels can take 1-3 working days to be dispatch, potentially longer during busy periods.

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DO YOU ACCEPT NON-UK ORDERS?

Yes we do!

European Delivery (EU)

Please note we can’t give exact delivery dates for items posted outside the UK.

International Signed-For Delivery Service
This service is recommended to customers outside the UK who want a faster delivery service. Please allow approximately 7 working days for items to be delivered. Please note that on occasions it can take longer, this is normally due to the item being delayed by Customs which is beyond our control.

This delivery service has a tracking number and can be tracked initially on www.royalmail.com up to when it leaves the UK. It can then be tracked again once the item has arrived in the destination Country using that Country’s national postal service website. Please note that customers will be liable for any handling and/or customs fees.

Worldwide Delivery (Outside EU)

Please note we can’t give exact delivery dates for items posted outside the UK.

International Signed-For Delivery Service
This service is recommended to customers outside the UK who want a faster delivery service. Please allow approximately 2-3 weeks. Please note that on occasions it can take longer due to delays at Customs which are beyond our control.

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WHAT IS YOUR RETURN POLICY?

If you are dissatisfied with your Guns 'N' Posies item, we are happy to offer a full refund (excluding postage and packing fees) provided the item is returned within 14 days of the date of delivery and is in it’s original, unworn condition. Unfortunately we cannot accept returns on earrings due to hygiene reasons, unless they arrived faulty. Please email us to arrange for a refund of your order before posting it by contacting us on info@gunsnposies.co.uk. We highly recommend using a signed for service as we can not refund or exchange in the event of loss or damage in transit. Please note that the return postage is at your (the customer’s) expense unless the return is due to our own fault. Refunds will be processed within 3 working days of the items return and via the original method of payment; we can not refund to a different card or account other than that which was used to fund the original transaction.

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WHAT IS YOUR PRIVACY POLICY?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and you will not receive marketing emails from us just because you have placed an order in the past. We will not e-mail you in the future unless you have given us your consent or it is directly relevant to an order you have placed. The type of information we will collect about you includes:

* your name
* address
* email address

These are collected by Paypal for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As Paypal processes all payments, we have no access to any credit card numbers or bank details at any point.

This information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions about your privacy, please do contact us. Guns 'N' Posies takes no responsibility for the content of websites linked from or to the Guns 'N' Posies Jewellery website. These are outside of our control and may not represent the opinion of Pixie Stixx Jewellery.

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Legal Disclaimer: All content (inclusive of all images, titles, descriptions and designs) is © Guns N Posies. Images, including the Guns N Posies logo, may only be used for publicity of Guns N Posies and must be credited as such.